BD 14's Privacy Policy — Your data, our responsibility

BD 14 places the utmost importance on protecting its members' personal data. This Privacy Policy explains what information we collect when you use BD 14's website, services, and platform, how we use that information, and how we safeguard your privacy.

This policy has been prepared in accordance with international data protection laws and the guidelines of BD 14's licensing authority. By using BD 14's services, you are agreeing to this policy.

We believe a privacy policy should be straightforward, clear, and genuinely informative. That's why we've made every effort to explain everything in plain, accessible language rather than complex legal jargon.

BD 14 only collects data that is strictly necessary to deliver our services. We never request or retain information beyond what is needed.

Information you provide directly:

Information Collected Automatically:

• IP Address & Device Type (for security purposes)
• Browser Information & Operating System
• Time Spent on the Website & Navigation Patterns
• Game History & Betting Activity (for account management)
• Cookie & Similar Technology Data

This automatically collected data is primarily used to ensure platform security, prevent fraud, and improve your experience.

BD 14 uses collected data only for specific, legitimate purposes. There is a clear reason behind every use, as outlined below.

• Account management: Your basic information is used to create, verify, and manage your account.
• Payment processing: Transaction details are required to process deposits and withdrawals securely.
• Customer Support: Your account and transaction history may be reviewed to help resolve any issues you encounter.
• Security & fraud prevention: To detect suspicious activity and keep your account secure.
• Legal obligations: Certain data must be retained to meet regulatory requirements.
• Service Improvement: Aggregated usage data is analysed to improve the platform and enhance the user experience.
• Personalized Experience: Displaying relevant offers based on your preferred games and betting history.

BD 14 does not sell, rent, or share your personal data with third parties for any commercial purpose. However, there are limited circumstances in which data may need to be shared:

When your information may be shared:

• Payment Processors: Information necessary to process transactions is shared with bKash, Nagad, or Rocket. Each of these partners maintains their own strict privacy policy.
• Regulatory authority: To comply with legitimate investigations by licensing authorities or regulatory requirements.
• Law Enforcement Agencies: When required by a court order or other legal obligation.
• Fraud Prevention Services: Limited data may be shared for the purpose of verifying suspicious transactions.

In each of the above cases, only the minimum necessary data is shared, and third parties are required to comply with data protection obligations.

BD 14 retains your data for only as long as necessary — no longer. Basic information is held for as long as your account remains active.

• Account information: For the duration of account activity and up to 5 years after closure (as required by law)
• Transaction history: Retained for 5–7 years as required by financial regulations
• KYC Documents: Retained after account closure in accordance with regulatory guidelines
• Communication Logs: Support chat and email records are retained for up to 2 years
• Login & Security Logs: 6–12 months (for security investigation purposes)

Once the designated retention period ends, your data is securely deleted. You may also request deletion at any time — however, if legal obligations apply, we may need to retain the data until those requirements are fulfilled.

BD 14 uses cookies on its website to help enhance your experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: For login sessions and security — the site cannot function without these cookies. They cannot be disabled.
• Functional Cookies: Remembers your language preference, layout settings, and personal preferences.
• Analytics cookies: To understand which pages of the site are most frequently visited. This information cannot be used to identify individuals personally.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

BD 14 pays special attention to the security of your payment information. Financial data is the most sensitive of all — which is why the highest security standards are maintained.

• BD 14 will never ask for your bKash, Nagad, or Rocket PIN or password
• Payment information is processed directly through the secure gateway of your mobile banking provider
• Full payment numbers are never stored on BD 14's servers
• All financial transactions are completed over encrypted connections
• If suspicious activity is detected, immediate action is taken to protect your account

If you suspect your payment details or account have been compromised, contact BD 14 Support immediately. We're available 24/7.

BD 14 fully respects your right to data privacy. You have the following rights, which you may exercise at any time:

• Right to Know: You may request to know what information BD 14 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data, provided there are no legal obligations requiring its retention.
• Right to restriction: You may object to the processing of your data for specific purposes.
• Right to transfer: You may request a copy of your data in a structured, portable format.
• Right to Lodge a Complaint: If you have concerns about how we process your data, you may file a complaint with the relevant authority.

To exercise these rights, contact our support team. Requests are typically responded to within 30 days of receipt.

BD 14 services are intended solely for individuals aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that an account was created by someone under the age of 18, that account will be immediately closed and all associated data will be deleted.

If you believe your child is using BD 14, please contact us immediately. We will take swift action.

BD 14 may update this Privacy Policy when necessary. If changes are made:

• The "Last Updated" date on the website will be revised accordingly
• Members may be notified by SMS in the event of significant changes
• Continued use of the site after any changes constitutes acceptance of the updated policy
• If you disagree with the policy, you always have the option to close your account

We recommend visiting this page regularly to stay up to date with our latest policy.

For any privacy-related questions, concerns, or requests to exercise your rights, please contact the BD 14 Support Team. We're ready to assist you with any enquiry.

Email Us: support@bd14.ws

Contact us via live chat: click the chat icon in the bottom-right corner of the website.

Our support team is available 24/7, 7 days a week. Privacy-related requests are typically responded to within 72 hours of receipt.